Operations & Finance
KSL Management provides hands on leadership and counsel in all facets of resort operations. Extensive experience throughout all resort divisions ensures all departments run smoothly and cost effectively. In particular, tremendous attention is paid to high profile guest contact areas such as rooms, food and beverage, spa and golf. Great attention is paid to all details with a relentless top line focus combining with methodical bottom line efficiency to create a guest-centric operation with industry leading margins.
On a daily basis, a corporate staff of 60 dedicated professionals leverages their past experience in an effort to teach, counsel and coach, property executives and department heads on the detailed skills necessary to run resorts to the KSL standard. From front desk to spa, from engineering to sales and from housekeeping to fine dining, it is our relentless determination that a KSL resort run like a clock, intensely focused on both our customer and on our owner’s investment. It is this acute appreciation for both the guest-centric world and the owner’s return-on-investment that has established the cornerstone for our management philosophy and guiding principles.
KSL Management is renowned for industry-leading operating margins. Key to our success is a culture of accountability and financial discipline—including rigorous adherence to strategic planning, zero-based budgeting, forecasting, benchmarking and cash management. Capital expenditure analysis, prioritization and control of capital funds ensure prudent planning and execution of capital needs.
The fact that KSL Resorts consistently receive high marks from past guests, receives volumes of positive consumer press and has historically achieved industry-leading, operating margins and is no coincidence. Simply our goal.